Get in Touch
We're here to support you with any Fiber related issues
Looking for support?
Here are scenarios to guide you through who to contact for better assistance:
Reach out to your telecom operator for support with:
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Queries related to Fiber, such as:
- Available packages and offers
- Applying for a Fiber connection
- Service upgrades
- Service speed
- Service disruption
- Service charges or billing
- Fiber availability in your area – or visit our Fiber Checker page
- Termination of existing service
- Switching from one telecom operator to another, or relocation of services
- Relocate existing service to another address
Reach out to BNET for support with:
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Our Network Emergency Response Centre (NERC) - responsible for addressing damages to BNET’s infrastructure, such as:
- BNET’s equipment/cabinets
- Access or Junction Cable (Copper/Fiber)
- Pole/Ducts/Cabinets /Manhole
- Uncompleted Civil work
- Feedback related to BNET’s service delivery teams and technicians
You may also want to access the following help pages:
Send us a Message
Fill in the form to contact us with your inquiries & our team will get back to you.
